Returns and Refunds Policy

IMPORTANT LEGAL NOTICE

YOU MUST BE AT LEAST 18 YEARS OLD AND OF LEGAL AGE IN YOUR REGION TO USE CAMERALUX AND PURCHASE ANY SERVICES.

ALL DOCUMENTS, POLICIES, AND LEGAL PAGES ARE GOVERNED SOLELY BY THE ENGLISH LANGUAGE. IN CASE OF ANY DISCREPANCY ARISING FROM TRANSLATIONS, THE ENGLISH VERSION SHALL PREVAIL.

Refund Policy (Global – Enterprise Compliance Framework)

Cameralux is an online platform that enables live and on-demand interactions between users and independent content creators (“Models”). Cameralux does not supply the content directly but provides access to services delivered by independent third parties.

All services are digital, immediately accessible, and highly subjective. Due to these features, transactions are generally final and non-refundable, except in specific cases outlined in this Policy or as required by law.

1. Nature of Services and Platform Limitations

Users explicitly acknowledge that:

  • All services are delivered live or in instant digital form
  • Models operate autonomously and are not employees of Cameralux
  • Cameralux does not oversee, control, or guarantee the conduct of Models
  • Experiences vary depending on user expectations and Model engagement

Given this setup, Cameralux cannot guarantee specific outcomes, satisfaction, or consistent performance.

Subjective disappointment, such as unmet expectations or personal tastes, does not qualify for a refund.

2. General Refund Eligibility

Refunds are granted only in objectively verifiable situations.

Eligible cases include:

  • Technical failures at the platform level blocking access to services
  • System errors causing incorrect credit deductions
  • Documented failure of a Model to deliver an explicitly agreed service

All claims require supporting evidence and undergo internal assessment.

3. Advanced Service Scenarios

Refunds are assessed according to practical usage situations:

  • Connection Interruptions: Refunds may be partially granted if caused by Cameralux infrastructure
  • User’s Internet or Device Failure: No refund if the issue is on the user's end
  • Model Disconnect: Evaluated based on session length and circumstances
  • Partial Sessions: Pro-rata refund for unused time
  • Interactive Disputes: No refund for subjective disagreements

4. Payment Processing Situations

The following payment-related matters are addressed:

  • Duplicate Charges: Full refund upon confirmation
  • Pending Transactions: May resolve automatically depending on provider
  • Authorisation vs Capture: Temporary holds are not actual charges
  • Delayed Settlements: Dependent on payment provider processing times

Cameralux is not liable for delays or errors caused by banks or financial institutions.

5. Refund Request Procedure

All refund requests must be submitted within 72 hours (3 days) of the transaction.

Requests should include enough detail to allow investigation.

Claims must be sent via:

Contact Form

Late requests may be declined.

6. Refund Calculation Framework

Approved refunds are calculated based on:

  • Duration of session
  • Credits consumed
  • Availability of the service

Types of refunds:

  • Full refund (rare cases)
  • Partial refund (proportional)
  • Platform credit

Cameralux holds full discretion over compensation decisions.

7. Subscription and Recurring Billing

Subscriptions renew automatically unless cancelled in advance.

Users are responsible for:

  • Managing subscription preferences
  • Cancelling before renewal date

No refunds are given for:

  • Unused subscription periods
  • Missed cancellations
  • Partially consumed services

8. Non-Refundable Transactions

  • Completed live sessions
  • Recorded shows and premium content
  • Partially used credit bundles
  • Cryptocurrency payments

9. Chargebacks and Fraud Prevention

Chargebacks or actions that prevent fund collection are considered fraudulent.

Examples include:

  • Disputing legitimate transactions after use
  • Repeated abuse of refund policies
  • Unauthorised claims following participation

Consequences include:

  • Immediate account termination
  • Permanent ban
  • Recovery of financial losses
  • Reports to payment providers and authorities

Users are responsible for:

  • Chargeback fees
  • Administrative expenses
  • Investigation costs

10. Refund Requests via Banks

Raising disputes through banks without contacting Cameralux first may lead to account suspension.

Users should seek resolution through Cameralux Support initially.

11. Jurisdictional Consumer Rights

This Policy does not override mandatory consumer protections.

Where local laws apply, they take precedence.

12. European Union and United Kingdom

By purchasing digital services:

  • Users agree to immediate service delivery
  • Users waive the right to withdraw once service starts

13. Brazil

The 7-day cancellation right applies only before service consumption.

Once accessed, this right may be void.

14. United Kingdom

Refund policies comply with applicable UK regulations.

Due to the digital nature, refunds remain limited.

15. Fraud Monitoring and Risk Control

Cameralux employs advanced systems to detect misuse:

  • Behavioural analysis
  • Transaction monitoring
  • Risk scoring

Suspicious activity may result in restrictions or account closure.

16. Limitation of Liability

Cameralux is not liable for:

  • User dissatisfaction
  • Model conduct
  • Technical disruptions
  • External payment failures

Liability is capped at the amount paid for the transaction.

17. Indemnification

Users agree to indemnify Cameralux against any claims or damages arising from misuse or breaches.

18. Final Statement

Cameralux maintains a firm yet fair refund system balancing user protection with fraud prevention.

By using the Platform, you agree to this Refund Policy.

Note: Models are not obliged to fulfil every user request.